Can only leaders help a guest fix a dining problem?

The statement is false because fixing a dining problem is not limited to just leaders. In a restaurant or hospitality setting, all employees, regardless of their position, can play a role in resolving guest issues. For example, servers and support staff are often trained to handle various customer concerns and can take immediate actions to address problems, such as delays, food quality issues, or service-related inquiries.

Empowering all staff members to assist guests fosters a culture of service and accountability, allowing for quicker resolutions and enhancing the overall customer experience. When every team member is equipped to help, it ensures that guests feel valued and their needs are addressed promptly, which is essential for customer satisfaction and loyalty.